ONLINE RETURNS POLICY

At GeekIT we pride ourselves on providing you with a quality product. We want you to be happy with your purchase but if for some reason you decide to change your mind, please read our exchange policy below or contact us.


Exchange an item
If you decide you don't like your purchase, we are happy to exchange it for another item within 14 days from you receiving the goods. Please email us at returns@geekit.com . We will email you a return authorisation number. Please quote the returns authorisation number on the outside of the parcel. The item MUST be in its original condition with your original invoice. Please return your item to:

Quote your Return Number:
GeekIT
Level 2, 141 Flinders Lane
Melbourne VIC 3000


Faulty or damaged item

If your item is faulty or damaged, please email returns@geekit.com within 14 days of finding a fault. We will happily exchange the item if we still have the item in stock or refund your money. Once you email us, we will email you a return authorisation number. Please quote the returns authorisation number on the outside of the parcel. Please send your original invoice with the item. Please return your item to:

Quote your Return Number:
GeekIT
Level 2, 141 Flinders Lane
Melbourne VIC 3000

GeekIT will not charge you for postage and handling when sending you a replacement item if goods are damaged or faulty only.

Returns to store

If you purchase any of our products from a retail store, you need to contact the retailer you purchased the item from and check their return and refund policy. GeekIT will not be responsible for items purchased at retail stores outside of the geekIT online store - www.geekit.com

Contact us

You can contact us at any time from Monday - Friday 9.00 am - 5.00pm (Australian EST)
on +61 3 9650 9433 or email us at customerservice@geekit.com or returns@geekit.com