Customer Service

If you would like to contact us, please do in the following ways:

Email  customerservice@geekit.com

Phone  +613 9650 9433
Mail   geekIT Corporation Pty Ltd
Att: Customer Service
Level 3, 141 Flinders Lane

Melbourne  VIC  3000

Australia 

 

Shipping & Delivery

geekIT ships to most countries and cannot be responsible for the customs charges or duty applicable in each country. Any charges incurred once your purchase has left Australia is your responsibility.  geekIT Corporation recommends investigating what (if any) custom charges are applicable to your purchase, prior to placing your order.  

geekIT take no responsibility for incorrect shipping details.  If the incorrect address is provided in the checkout process, geekIT is not responsible for additional shipping charges associated with incorrect sipping details. We recommend and strongly advise that you check your details carefully prior to checking out.  

Shipping rates on multiple items are calculated assuming all items are shipped together. If one item is not in stock then you have the option of either waiting till both items are available or paying an extra fee to have the items sent separately.

During the purchase process, we will share your information with certain intermediaries (e.g. Australia Post, DHL, FedEx, Product Manufacturers) strictly to process and ship your order.

All our products are shipped using Australia Post services economy and express.  We will add other shipping methods very soon and will update the website accordingly.

Privacy & Security

At geekIT we want to provide you with a safe and enjoyable shopping experience. When we collect information about you it is in an effort to make our products and services more efficient and customized to you. You are free to browse the geekIT site without revealing any personal information about yourself. However, once you give us your personal information, you are not anonymous to us.  Please read our privacy policy for more detail.

The geekIT Security Pledge protects you while you shop at geekIT so that you never have to worry about credit card safety. We guarantee that every transaction you make at geekIT will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at geekIT.  geekIT servers use Secure Sockets Layer (SSL), an encryption technology that works with major browsers, so that only geekIT can read a buyer's personal information. We reveal only the last five digits of your credit card numbers when confirming an order. However, we will transmit the entire credit card number to the appropriate credit card company during order processing.

Returns & Replacements

We unconditionally guarantee all unused or defective merchandise for 30 days from the receipt of shipment. 

If you would like to exchange your item and it is not faulty (according to the definition provided above), you will need to send the item back to our office in Australia at your expense. It costs $20 (including handling charges) for geekIT to ship to your destination.  If you reside in Australia, shipping will be free of charge. The item must be returned in original condition and packaging (within 30 days from time of payment) for an exchange to be granted.

Refunds requested prior to your item being shipped will be granted in full. Refunds requested after your item has been shipped (usually 24 hours) will be granted less shipping and handling, once the item is received by us (in original condition and packaging) within 30 days from time of payment. Refunds will not be granted under any circumstances for items purchased more than 60 days prior. 

geekIT Corporation products are handcrafted and thus like any other garment, are subject to wear and tear. The stress placed on the bags from carrying your valuables can sometimes cause threads to unravel. Take care of your purchase and have loose threads repaired as soon as possible. We cannot accept returns for items that are not in original condition and assume that you understand that these items must be looked after in order to provide long-term enjoyment. 

Ordering

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Currency

Currency conversion rates: geekIT Corporation is located in Australia and therefore all prices are listed in Australian dollars (AUD). Currency conversion rates are given as estimates only. When your order is processed, it is done so in Australian dollars in accordance with Australian law. We accept Mastercard, Visa Card, American Express, Diners, JCB and Paypal. If your payment is continually rejected, it is often due to international restrictions on credit card processing implemented by your bank. If this occurs we recommend selecting the Paypal payment method instead. If further problems persist please contact us and we will have the issue resolved for you immediately. 

 geekIT Coupons and Discounts

At geekIT, Free Shipping, Percent Savings and Dollar Savings are all considered to be promotional offers. Coupons and discounts apply only to available inventory and only to your next purchase. We do not offer rain checks. Coupons and discounts may not be combined with free shipping offers or any other coupons or discounts. Coupons and discounts may not be applied to the purchase of email gift certificates or to geekIT corporate sales orders.

Percent-off and dollars-off discounts are not applicable to certain collections within certain items.

Pricing
Items in your Shopping Cart will always reflect the most recent prices displayed on the items' product detail page and take into account how you accessed the Site, the daily promotion and any coupon code you entered. Please note this price may differ from the prices shown for the items when you first placed them in your Shopping Cart. Placing an item in your Shopping Cart does not necessarily reserve the price shown at that time; most geekIT discount offers are for a limited time only, and have stated expiration dates. Accordingly, it is possible that an item's price may change between the time you place it in your Shopping Cart and the time you complete your Checkout. In addition, prices are subject to availability of the product at the time of ordering.

While geekIT strives to provide accurate pricing information, pricing or typographical errors may occur. geekIT cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price due to an error in pricing, geekIT shall have the right, at geekIT's sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, geekIT may, at geekIT's sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by geekit.com. geekIT regrets that we cannot be responsible for pricing errors made on third-party or affiliated web sites, or prices quoted incorrectly in print publications which are not directly affiliated with geekIT.

Your Account With geekIT
If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and other devices, and you agree to accept responsibility for all activities that occur under your account or password.